IPTV help & FAQ: the answers, before you subscribe.

Most orders are activated within 15 minutes. Your login and setup steps arrive by email, and you can be watching a few minutes after that.

A broadband connection, a compatible device such as a Fire Stick, smart TV, phone or computer, and a player app like IPTV Smarters or TiviMate. The setup guides cover each one.

No. Everything streams over your internet connection. There is nothing to install on the house and no engineer visit.

Yes. Message us on chat or WhatsApp and we walk you through it step by step, or guide you remotely through the settings until it is working.

Yes. Request the 24-hour free trial for full access on your own TV and broadband. No card is needed.

Amazon Fire Stick and Fire TV, Samsung and LG smart TVs, Android TV and TV boxes, Apple TV, iPhone, iPad, Android phones and tablets, Windows, Mac, MAG and Formuler boxes, and Kodi.

IPTV Smarters Pro is the easiest place to start on most devices. TiviMate gives the best TV-guide experience on Fire Stick and Android TV. On Samsung and LG, IBO Player is a common choice.

You can install your login on as many devices as you like. The number you can watch on at the same time depends on your plan; extra connections can be added at checkout.

Sky boxes cannot install third-party apps. Sky Glass and Sky Stream are more limited, so the easiest route is to plug a Fire Stick or Android TV stick into a spare HDMI port.

British entertainment, live sport, films, news, kids and documentaries, plus international channels from Europe, Asia, Africa, the Middle East and the Americas. See the channel page for the full category list.

Yes. A seven-day electronic programme guide (EPG) shows what is on now and next, and loads automatically in most player apps.

Yes. If there is a channel you watch that is missing, tell us and we add it to the line-up free of charge where it is available.

Yes. Every plan includes an on-demand library of films and complete series, refreshed weekly, many in 4K and with multiple audio languages.

Many sport, film and documentary channels are available in 4K, alongside Full HD and HD versions. Your device, app and broadband need to support 4K to play it.

About 10 Mbps for HD and 25 Mbps or more for 4K, per screen. Fibre broadband from any UK provider is fine.

IPTV buffering is usually caused by Wi-Fi signal, a busy home network or the device itself. Restart the router and device, use a wired connection if possible, and try the alternative player in your app settings. If one channel keeps buffering, tell us which.

Not usually. Some broadband providers slow down streaming traffic at peak times, and in that case a VPN can help. We are happy to advise if you notice slowdowns at the same time every evening.

Yes. Your subscription works anywhere with a decent internet connection, so you can watch British TV on holiday or abroad.

Our UK servers are sized for peak demand, such as Saturday afternoons and big midweek fixtures, so streams stay stable when everyone is watching.

No. Every plan is a single payment for a fixed period. You choose whether to renew when it ends.

Place your order on the checkout page and we email a secure payment link. Your login follows as soon as payment is confirmed.

Yes. If we cannot get the service working on your device within 14 days of purchase, you get a full refund. The refunds page explains the details.

Yes. Message us before your plan ends and we extend it from the end date, so you never lose days.

IPTV (Internet Protocol Television) sends TV channels as data over your broadband instead of through a dish or cable. A player app on your device receives the streams from our servers and plays them like normal TV, with a guide and channel list.

Similar idea, different scope. Streaming apps usually offer one company’s shows on demand. An IPTV subscription gives you live channels from many broadcasters plus an on-demand library in one place.

The closer the server, the lower the delay. UK-hosted streams start faster, switch channels quicker and recover from network blips without stopping to buffer.

We only ask for a name and email to send your login, never store card details, and never sell data. The privacy policy has the full detail.