Refund policy: it works, or you get your money back.

Every plan comes with a 14-day money-back guarantee. If the service does not work on your device and we cannot fix it within 14 days of your purchase, we refund the full amount you paid. If you would rather test first, the 24-hour free trial lets you try everything before paying.

• Your request is made within 14 days of the payment date.
• You have contacted support about the problem and given us a chance to fix it.
• The issue is with the service itself, such as streams that will not play or persistent buffering we cannot resolve, rather than a change of mind after normal use.

Email support@digitalby.uk or use the contact form with the email address you ordered with, the device and app you are using, and a short description of the problem. A photo of any error on screen helps.

We reply within one working day, either with a fix or to confirm your refund.

Approved refunds are sent back to the original payment method. Most arrive within 5 working days, though some banks and payment providers take a little longer to show the credit.

• Requests made more than 14 days after payment.
• Problems caused by your broadband provider, home network or an unsupported device that we have explained and offered to help with.
• Accounts suspended for breaking the terms of service, such as sharing a login beyond the plan.

Every plan is a single payment for a fixed period. We never take recurring payments, so there is no subscription to cancel and nothing will be charged when your plan ends.

Reseller credits are not refundable once they have been used to create customer lines. Unused credits can be refunded within 14 days of purchase. See the reseller page.