Terms of service

Digitalby provides access to live TV channels and on-demand content over the internet for personal, household use. Channel line-ups change from time to time, and we will always try to replace a channel that becomes unavailable.

Plans are a one-off payment for a fixed period (3, 6 or 12 months). They do not renew automatically. Your plan starts when your login is sent.

• Your login is for your household. Sharing it outside your home is not allowed.
• You can install it on any number of devices, but only stream on as many at once as your plan includes.
• Reselling access is only allowed through the reseller programme.

You are responsible for your own broadband, devices and apps, and for making sure your use of the service follows the laws where you live.

We aim for the service to be available at all times but cannot guarantee it will never be interrupted, for example during maintenance or problems outside our control. If an outage lasts more than 24 hours, we extend your plan to make up for it.

Refunds are covered by our refund policy, including the 14-day money-back guarantee.

We may suspend accounts that break these terms, such as sharing a login widely. Where we can, we will contact you first.

If we change these terms we will update the date at the top of this page. Changes do not affect a plan you have already paid for.

Questions about these terms? Email support@digitalby.uk.